PLEASE NOTE COVID-19 MAY BE CAUSING SHIPPING DELAYS WITH OUR COURIERS. WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS OR DISRUPTIONS. 

GENERAL INFORMATION 

All orders are shipped within 1-4 business days of purchase. A confirmation email and tracking number will be sent to your email. If there is a delay, we will let you know.

  • Free Standard Shipping - Always free. This is our main shipping option. Secured and Tracked. 
  • Express Shipping - Flat rate $12.99 for all countries. Free for orders above $150. 

The safest way to ensure you are getting your package safely during this time is to select Express Shipping. All other services are operational at this stage, subject to delays. As air freight is used to deliver your packages worldwide, the reduction of passenger flights due to health and safety mean that your package may be delayed due to stringent customs & disrupted postal networks around the world.

We use partners like DHL, USPS and others.

For all international orders, please write the full address in English at the checkout.

WHERE DO YOU SHIP TO?

We ship to the following countries!

North America

Canada, Mexico, United States of America

Europe

Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland 

Oceania

Australia

HOW LONG DOES SHIPPING TAKE? 

Due to the high volume of shipments at this time, shipping couriers are unable to guarantee estimated delivery dates. Be sure to keep an eye on your tracking to follow its journey! 

Destination
Express Shipping
Standard Shipping

United States, Canada, Mexico

3-5 days*

5-15 days*

Europe

3-6 days*

8-15 days*

Australia

3-5 days*

10-15 days*


* Above delivery timeline does not include weekends, holiday and any unforeseeable delays on the courier's end (weather, volume, traffic, etc). Estimated delivery date may be delayed if a change of delivery option was submitted on the customer’s end.


WILL I BE CHARGED DUTIES AND TAXES?

Yes.There may be duties, taxes or handling fees incurred on your shipment. These charges will be the customers responsibility. Tax and custom charges is dependent on your country law & regulations. Please note that 22Stacy does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country.

For more information, please contact your local customs office.

Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery. 

ARE THERE SHIPPING DELAYS?

Yes. There will be an additional delay for delivery times. Unfortunately, because of the travel restrictions imposed by certain countries, packages and delivery services have either been forced to re-route and delayed or halted completely. In the latter case, we will be sourcing other couriers that still continue to operate in these countries but this will result in a delay of you receiving your items. 

In general, we are not entirely able to provide an accurate time frame for when you can expect your parcel as countries continue to tighten regulations.

We understand how frustrating this is. Our team here at 22STACY apologizes for this huge inconvenience especially during this trying time.

CAN I CANCEL MY ORDER?

If you have just placed an order and want to cancel it, please contact us as soon as possible after order has been placed at orders@22stacy.com.  

If your order has not yet been processed, we will cancel it and refund the full amount.

Unfortunately, once an order has been processed &/or shipped, we are unable to make changes to that order.

CAN I CHANGE MY ADDRESS?

Shipping address modifications can be made if order hasn't been sent. Any post-shipment address modifications will have an additional cost that you should consult with us.

For any shipping address modification, write us at orders@22stacy.com so we can help you.

HOW DO I TRACK MY ORDER?

Once your order is shipped, you will receive a tracking number via email. 

 

If you have any questions or concerns about the shipping status, tracking information, or general whereabouts of your package please email orders@22stacy.com with your order number.