RETURNS:

We offer a 14-day returns policy. This excludes earrings, as we can not accept a return for hygiene reasons. So please choose carefully. However, we are able to refund such items if it is faulty or damaged upon arrival. 

*The return window begins on the day the order is delivered.

Items must be returned in unworn condition, in their original packaging. Returns received in unsatisfactory conditions or lost in the mailing process (make sure you get a tracking number) will not be accepted and responsibility will be held by the customer. 

Once the returned products have arrived at our studio, we will inspect them and process the refund to you within 48 hours. 

 

EXCHANGES:

We offer a 14-day exchange based on delivery date.

Customers are responsible for shipping and handling charges for any exchanges but we send out the replacement item, free of charge. 

If you require your item urgently we recommend repurchasing to avoid missing out on stock, and so you receive your item sooner. 

 

Please email to our CS team at orders@22stacy.com for return/exchange for jewelry. Our customer service team will respond within 48 hours. 

 

My item arrived damaged- what do I do?

We are so sorry about that! 

Within 14 days from receipt of the order and send us an image that clearly shows the damage, and we will try to verify whether the product is faulty or not. In the case that you are permitted to send the product to our offices, 22STACY will bear the shipping costs. A refund or exchange will be made effective to the purchaser shortly after 22STACY has verified the said product is defective.

 

What shipping costs apply?

All shipping costs associated with an exchange or return are to be borne by the buyer, with the exception of products with manufacturing defects and in the case that the wrong products have been received. In these exceptional circumstances, the delivery costs will be paid by 22STACY.

 

How long will it take to get a refund?

Once your items have been received by 22STACY please allow up to 7 business days for your refund to be processed back to your account. The retrieval of your refund will depend on the period of time your financial institution takes to process the refund. 

 

If you have any questions please email orders@22stacy.com and one of our staff will answer your questions as soon as possible.