- Handcrafted with premium quality materials
- Free shipping for all orders
- Free Express shipping over $150
- Safe & Security shopping
DESCRIPTION & DETAILS
What’s better than a gold chain and pearl link duo? The exact same necklace- but with an added heart pendant to show that we care.
- Plating: 18k Gold Plated
- Materials: 18k Gold on 925 Sterling Silver, Pearl
- Measurements: Length: 18" (45cm); Pendant: 15 x 13mm
- Weight: 16g
PLEASE NOTE COVID-19 MAY BE CAUSING SHIPPING DELAYS WITH OUR COURIERS. WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS OR DISRUPTIONS.
All orders are shipped within 1-4 business days of purchase. A confirmation email and tracking number will be sent to your email. If there is a delay, we will let you know.
- Free Standard Shipping - Always free. This is our main shipping option. Secured and Tracked.
- Express Shipping - Flat rate $12.99 for all countries. Free for orders above $150.
The safest way to ensure you are getting your package safely during this time is to select Express Shipping. All other services are operational at this stage, subject to delays. As air freight is used to deliver your packages worldwide, the reduction of passenger flights due to health and safety mean that your package may be delayed due to stringent customs & disrupted postal networks around the world.
We use partners like DHL, USPS and others.
For all international orders, please write the full address in English at the checkout.
WHERE DO YOU SHIP TO?
We ship to the following countries!
Canada, Mexico, United States
United Kingdom, Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland
Australia, New Zealand
HOW LONG DOES SHIPPING TAKE?
Due to the high volume of shipments at this time, shipping couriers are unable to guarantee estimated delivery dates. Be sure to keep an eye on your tracking to follow its journey!
|Destination||Express Shipping||Standard Shipping|
|United States, Canada, Mexico||3-5 days*||5-15 days*|
|Europe||3-6 days*||8-15 days*|
|Australia, New Zealand||3-5 days*||10-15 days*|
* Above delivery timeline does not include weekends, holiday and any unforeseeable delays on the courier's end (weather, volume, traffic, etc). Estimated delivery date may be delayed if a change of delivery option was submitted on the customer’s end.
WILL I BE CHARGED DUTIES AND TAXES?
Yes.There may be duties, taxes or handling fees incurred on your shipment. These charges will be the customers responsibility. Tax and custom charges is dependent on your country law & regulations. Please note that 22Stacy does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country.
For more information, please contact your local customs office.
Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
ARE THERE SHIPPING DELAYS?
Yes. There will be an additional delay for delivery times. Unfortunately, because of the travel restrictions imposed by certain countries, packages and delivery services have either been forced to re-route and delayed or halted completely. In the latter case, we will be sourcing other couriers that still continue to operate in these countries but this will result in a delay of you receiving your items.
In general, we are not entirely able to provide an accurate time frame for when you can expect your parcel as countries continue to tighten regulations.
We understand how frustrating this is. Our team here at 22STACY apologizes for this huge inconvenience especially during this trying time.
CAN I CANCEL MY ORDER?
If you have just placed an order and want to cancel it, please contact us as soon as possible after order has been placed at email@example.com.
If your order has not yet been processed, we will cancel it and refund the full amount.
Unfortunately, once an order has been processed &/or shipped, we are unable to make changes to that order.
CAN I CHANGE MY ADDRESS?
Shipping address modifications can be made if order hasn't been sent. Any post-shipment address modifications will have an additional cost that you should consult with us.
For any shipping address modification, write us at firstname.lastname@example.org so we can help you.
HOW DO I TRACK MY ORDER?
Once your order is shipped, you will receive a tracking number via email.
If you have any questions or concerns about the shipping status, tracking information, or general whereabouts of your package please email email@example.com with your order number.
We offer a 14-day returns policy. This excludes earrings, as we can not accept a return for hygiene reasons. So please choose carefully. However, we are able to refund such items if it is faulty or damaged upon arrival.
*The return window begins on the day the order is delivered.
Items must be returned in unworn condition, in their original packaging. Returns received in unsatisfactory conditions or lost in the mailing process (make sure you get a tracking number) will not be accepted and responsibility will be held by the customer.
Once the returned products have arrived at our studio, we will inspect them and process the refund to you within 48 hours.
We offer a 14-day exchange based on delivery date.
Customers are responsible for shipping and handling charges for any exchanges but we send out the replacement item, free of charge.
If you require your item urgently we recommend repurchasing to avoid missing out on stock, and so you receive your item sooner.
Please email to our CS team at firstname.lastname@example.org for return/exchange for jewelry. Our customer service team will respond within 48 hours.
My item arrived damaged- what do I do?
We are so sorry about that!
Within 14 days from receipt of the order and send us an image that clearly shows the damage, and we will try to verify whether the product is faulty or not. In the case that you are permitted to send the product to our offices, 22STACY will bear the shipping costs. A refund or exchange will be made effective to the purchaser shortly after 22STACY has verified the said product is defective.
What shipping costs apply?
All shipping costs associated with an exchange or return are to be borne by the buyer, with the exception of products with manufacturing defects and in the case that the wrong products have been received. In these exceptional circumstances, the delivery costs will be paid by 22STACY.
How long will it take to get a refund?
Once your items have been received by 22STACY please allow up to 7 business days for your refund to be processed back to your account. The retrieval of your refund will depend on the period of time your financial institution takes to process the refund.
If you have any questions please email email@example.com and one of our staff will answer your questions as soon as possible.