GENERAL

We accept payment using PayPal, Credit/Debit Cards, Apple Pay. 
(Visa, Mastercard, American Express).

All transactions are done securely via our payment gateway. We do not have any access to any Credit or Debit Card information.

All our jewelry is made of high quality 925 sterling silver with a 18k or 14k gold plating.

925 Sterling Silver: 92,5% pure silver, mixed with alloys to add strength and durability. 

18k Gold Plated: 18k gold plating is a method of depositing a thin layer of gold to the top of a metal.

14k Gold Plated: 14k gold plating is a method of depositing a thin layer of gold to the top of a metal.

***When purchasing plated jewelry the client must understand that unlike solid gold, the plating can wear thin over time even with the thickness of the micron plating.

Maintaining the shine of your jewelry as the first day is very easy, you just have to follow our recommendations. Despite the fact that all our jewels have been treated with specific techniques to maintain their initial appearance, they will lose their shine if they are not properly cared for, cleaned and stored.

More about Jewelry Care here.  

ORDER

If you have just placed an order and want to cancel it, please contact us as soon as possible after order has been placed at orders@22stacy.com.  

If your order has not yet been processed, we will cancel it and refund the full amount.

Unfortunately, once an order has been processed &/or shipped, we are unable to make changes to that order.

Shipping address modifications can be made if order hasn't been sent. Any post-shipment address modifications will have an additional cost that you should consult with us.

For any shipping address modification, write us at orders@22stacy.com so we can help you.

Once your order is shipped, you will receive a tracking number via email. 

SHIPPING

We ship to the following countries!

North America

Canada, Mexico, United States

Europe

United Kingdom, Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland 

Oceania

Australia, New Zealand

Middle East

United Arab Emirates

Due to the high volume of shipments at this time, shipping couriers are unable to guarantee estimated delivery dates. Be sure to keep an eye on your tracking to follow its journey!

* Above delivery timeline does not include weekends, holiday and any unforeseeable delays on the courier's end (weather, volume, traffic, etc). Estimated delivery date may be delayed if a change of delivery option was submitted on the customer’s end.

Yes.There may be duties, taxes or handling fees incurred on your shipment. These charges will be the customers responsibility. Tax and custom charges is dependent on your country law & regulations. Please note that 22Stacy does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country.

For more information, please contact your local customs office.

Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.  

Yes. There will be an additional delay for delivery times. Unfortunately, because of the travel restrictions imposed by certain countries, packages and delivery services have either been forced to re-route and delayed or halted completely. In the latter case, we will be sourcing other couriers that still continue to operate in these countries but this will result in a delay of you receiving your items. 

In general, we are not entirely able to provide an accurate time frame for when you can expect your parcel as countries continue to tighten regulations.

We understand how frustrating this is. Our team here at 22Stacy apologises for this huge inconvenience especially during this trying time.

RETURNS & EXCHANGES

We offer a 14-day exchange based on delivery date.

Customers are responsible for shipping and handling charges for any exchanges but we send out the replacement item, free of charge. 

If you require your item urgently we recommend repurchasing to avoid missing out on stock, and so you receive your item sooner.  

We offer a 14-day returns policy. This excludes earrings, as we can not accept a return for hygiene reasons. So please choose carefully. However, we are able to refund such items if it is faulty or damaged upon arrival. 

*The return window begins on the day the order is delivered.

Items must be returned in unworn condition, in their original packaging. Returns received in unsatisfactory conditions or lost in the mailing process (make sure you get a tracking number) will not be accepted and responsibility will be held by the customer. 

Once the returned products have arrived at our studio, we will inspect them and process the refund to you within 48 hours. 
 

Please email to our CS team at orders@22stacy.com for return.  

If you believe you have received the wrong item, contact us at orders@22stacy.com with the email ti tled “Incorrect Item Received - [Insert Order ID]”.

Together with this e-mail, please provide us with your Order ID and a clear snapshot of incorrect product received.

If you believe you have received a defective item, contact us at orders@22stacy.com with the email ti tled “Defective Item Received - [Insert Order ID]”.

Together with this e-mail, please provide us with your Order ID and a clear snapshot of the defect followed by a detailed description of the defect.Upon receiving your email, our CS will assess your situation on a case by case basis.

Once your items have been received by 22STACY please allow up to 7 business days for your refund to be processed back to your account. The retrieval of your refund will depend on the period of time your financial institution takes to process the refund.  

For any other questions feel free to send us at support@22stacy.com